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Phone received unsealed [Samsung Galaxy S8 Dual-SIM SM-G950FD (64GB, Midnight Black) - 301199]

Posted: 14:54 13 May 17 Region: HK #1
  • htranou
  • 2 Posts
  • Join Date: 1 August 2014


just got my phone and the box was already unsealed (samsung seal cut, and expansys sticker put on top). the phone was already setup too, so I had to do a factory reset to go through the setup again. Is that normal?

Apart from that could see anything wrong with the phone, but would love to know why. Are you checking the package is complete? no obvious defect?


Posted: 04:12 15 May 17 Region: HK #2
  • Derek_W
  • 847 Posts
  • Join Date: 30 November 2012
  • Location: Australia

According to the information from our suppliers, all Samsung boxes are unsealed for quality checks and customs clearance. The checks were done from the suppliers before the stocks arrived at our warehouse. We do not intentionally unseal any package before dispatching except those marked as B-Stock and Open Box.

Posted: 13:06 15 May 17 Region: UK #3
  • htranou
  • 2 Posts
  • Join Date: 1 August 2014

thanks for your answer. Just wanted to make sure that it was normal and I have nothing to worry about.

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