Below are a list of frequently required customer service requests - if you require something not on the list or would like to discuss anything in particular, please call us +852 2416-6700, or email to: INFO@EXPANSYS.COM.HK

Contact sales or customer services
Contact technical support
Track an order
Collect an order
Report a late delivery
Cancel an order
Warranties and returns
Request a copy invoice

Contact sales or customer services
To contact sales, email to INFO@EXPANSYS.COM.HK or call +852 2405-8026
To contact customer service, email to INFO@EXPANSYS.COM.HK or call:
+852 2416 6700 (Cantonese, Mandarin, English speaking)
* Lines are open from 9:00 a.m.- 6:00 p.m. Mon-Fri. (except HK public holiday)

Contact technical support
To contact technical support, email to INFO@EXPANSYS.COM.HK or call +852 2416 6700 (Cantonese, Mandarin); +852 2405-8025 (English speaking); or visit our Support Homepage

Collect an order
We welcome customers who wish to collect orders between 9:00 a.m. - 5:30 p.m. Mon-Fri. (except HK public holiday). Please call +852 2416-6700 if you need to confirm an order is ready.
Our collection point is 6/F, Edwick Industrial Centre, 4-30 Lei Muk Road, Kwai Chung, N.T. Hong Kong


Report a late delivery
If you have received a shipping confirmation email and the package has not arrived as expected, please contact: INFO@EXPANSYS.COM.HK, or alternatively call +852 2416-6700, +852 2405-8023 or +852 2405-8022

Cancel an order
To cancel your order please send email quoting your order reference XXXX-XXXX-XXXX; and reason for cancelling to INFO@EXPANSYS.COM.HK, or alternatively call +852 2416-6700
* please kindly note that: orders cannot be cancelled after dispatch

Warranties and returns

Standard Warranty


EXPANSYS provides a 3 month repair warranty for our customers (accessories including batteries do not carry any warranty). Additionally, customers can opt to purchase an additional one year "Extended Warranty", (3 months basic warranty plus 12 months extended, for a total of 15 months warranty service) for Smart Phones and Tablet PCs at an additional cost.

The terms and conditions for a standard 3 month warranty are as follows:

  • If the goods are found to be faulty within 14 days, customers are entitled for either a full refund or replacement. Any item may be returned for any reason within 14 days from the date of dispatch. If you want to return the goods which are NON-DEFECTIVE within the 14 days period, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 25% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded. To return the goods, please parcel them properly, including all originally provided manuals, accessories and packaging.
  • If the goods are found to be faulty after 14 days and within 3 months of purchase, the customer can send the faulty goods to our office, together with relevant invoice and EXPANSYS can arrange for repair services. Post fault investigation and within the specified warranty period, EXPANSYS repair service will be actioned at our discretion (please see Exclusions below), at no cost to the customer. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by EXPANSYS (Hong Kong) Ltd.
  • If the goods are found to be faulty after 3 months, the customer can send the faulty goods to our office, EXPANSYS will arrange for repair services. Customer has to bear the repair costs. EXPANSYS will test the faulty unit and will provide a quote to the customer and if the customer agrees, we will proceed to repair the faulty unit as we see fit. If not,  this will be communicated and the device will be returned to the customer, unrepaired. There will be a nominal shipping and handling charge on top of the repair charges. Shipping charges for returning the items shall be borne by the customers if they decide against repair.
Standard Warranty Coverage
Warranty covers the following:
A.     Software malfunction
B.     Manufacturer or hardware defects
C.     More than three dead pixels

Standard Warranty Exclusions:
Warranty does not cover the following:
A.    Broken screens or LCDs
B.    Liquid damage
C.    Damages caused by accidents or mishandling of the device
D.    Damage caused by applications or firmwares which are not compatible with the device
E.    Three or fewer dead pixels

Extended Warranty:


Customers can opt to purchase an additional one year "Extended Warranty", (3 months basic warranty plus 12 months extended, for a total of 15 months warranty service) for Smart Phones and Tablet PCs at an additional cost. This must be done at the time of order placement.

Post fault investigation and within the specified warranty period, EXPANSYS repair service will be actioned at our discretion (please see exclusions below), at no cost to the customer. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by EXPANSYS (Hong Kong) Ltd.

Extended Warranty Coverage:
Extended Warranty covers the following:
A.    Software malfunction
B.    Manufacturer or hardware defects
C.    More than three dead pixels

Extended Warranty Exclusions:
Extended Warranty does not cover the following:
A.    Broken screens or LCDs
B.    Liquid damage
C.    Damages caused by accidents or mishandling of the device
D.    Damage caused by applications or firmwares which are not compatible with the device
E.    Less than 3 dead pixels

If you would like to upgrade your warranty to the Extended option, please visit:
Extended Warranty For Smartphone Devices.
and, or/
Extended Warranty For Tablet Devices.

B-Stock Warranty:


B-Stock items are not new and do not carry any warranty. Customers have 7 days from the time of delivery in which to return B-Stock items if they are found to be defective or not matching the description shown on the website.


Request a copy invoice
To request a copy invoice, please eamil INFO@EXPANSYS.COM.HK
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