I bought the device about a week ago. The proximity sensor doesn't work at all. Tried to find something in the settings to turn it on but can't find it. Wander if there is a way to turn it off/on. Anyone familiar with this device?
Huawei Mate 10 Dual-SIM ALP-L29 – Support Forum Buy Now – HK$3,699
Proximity sensor [Huawei Mate 10 Dual-SIM ALP-L29 - 307627]
- Posts: 1
- Join Date: 5 八月 2018
- Derek_W Staff
- Posts: 872
- Join Date: 30 十一月 2012
- Location: Australia
Thank you for contacting us. We are sorry to hear of what has occurred. After consulted with our technicians, there is no way to switch on/off the proximity sensor. We would suggest you to try to do a factory reset to see if the issue is still existed.
Additionally, could you provide more information how would you find out the issue?