Samsung Galaxy J5 Prime (On5) Dual-SIM SM-G5700 – Support Forum

Software Update [Samsung Galaxy J5 Prime (On5) Dual-SIM SM-G5700 - 296710]

I bought a Samsung J5 prime dual sim from Expansys Aus in March, first software update came through yesterday, but when I tried installing it the update failed (I tried it 4 times) and telling me to contact my samsung centre which I did.  They told me my phone is not supported here, as it doesn't have a specific marking on the back, not very happy about that I have to say, can somebody advise on this please.

  • JohnPatto
  • Posts: 1
  • Join Date: 16 六月 2017

Hi there

I was also thinking of buying one of these phones, but had the same thought about updates, etc that you seem to have had.  Did you end up being able to update the phone without issue in Aus, or are you stuck on an older version now?

Thanks in advance