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Samsung Galaxy Note20 Ultra 5G Dual-SIM SM-N9860 – Support Forum Buy Now – HK$6,693

[Oct. 2020 update: 5G is now working] 5G not working in UAE Etisalat) [Samsung Galaxy Note20 Ultra 5G Dual-SIM SM-N9860 - 325410]

  • wael
  • Posts: 12
  • Join Date: 26 八月 2020

Contrary to the product information on this website, 5G is NOT working on Etisalat network. 

  • ivi.imran
  • Posts: 3
  • Join Date: 8 九月 2020

Someone from UAE share's a picture showing 5G is working with DU network.

https://ibb.co/1q5ZpJN

  • Derek_W Staff
  • Posts: 1408
  • Join Date: 30 十一月 2012
  • Location: Australia

The SM-N9860 model supports Network: 5G: n1/n41/n78/n79 4G: LTE Band 1/2/3/4/5/7/8/12/13/18/19/20/25/26/28/34/38/39/40/41 / 3G Band 1/2/5/8 / GSM: 850/900/1800/1900 MHz as listed in the technical details. Since the network compatibility is always depending on the services provided by the mobile carrier, we would strongly recommend you to check with your local telco for the network compatibility.

  • ivi.imran
  • Posts: 3
  • Join Date: 8 九月 2020

I'm in saudi arabia and confirm with network provider. According to Zain ksa used frequencies  are 2.6 GHz and 3.5GHz And bands are used N41 and N78. So it means 5G will work ?

  • wael
  • Posts: 12
  • Join Date: 26 八月 2020

Etisalat in UAE formally supports 5G bands N78 and N41. Still, 5G is not working on my device. It is not an issue with the SIM card or my data plan either.

  • NateM Staff
  • Posts: 371
  • Join Date: 4 七月 2011
  • Location: Chicago

Are you able to share your APN & mobile data SIM settings? Also ensure the SIM card is in slot 1 if you have a dual-SIM device?

Please also check below:
https://www.samsung.com/ae/support/mobile-devices/discuss-in-detail-the-apn-settings-for-android-phones-using-etisalat-and-du-in-uae/

  • wael
  • Posts: 12
  • Join Date: 26 八月 2020

src=http://imgur.com/a/ntfmd9Xsrc=http://imgur.com/a/ntfmd9XSure, the settings are in the linked picture. I am using SIM card 1. 

  • NateM Staff
  • Posts: 371
  • Join Date: 4 七月 2011
  • Location: Chicago

Hi, can you also show what the settings are when you choose the network to connect to turn off automatic network selection). 

  • wael
  • Posts: 12
  • Join Date: 26 八月 2020

Do you mean this: src=http://imgur.com/gallery/2mAtD4csrc=http://imgur.com/gallery/2mAtD4csrc=http://imgur.com/gallery/2mAtD4c

  • Abdulla91
  • Posts: 1
  • Join Date: 5 十月 2020

Hello wael, im considering getting a N9860, did you manage to get the 5G to work on Etisalat?

As per Etisalat website, the 5G bands match the ones the device supports....

Thanks

  • wael
  • Posts: 12
  • Join Date: 26 八月 2020

Hi. No, 5G is not working on Etisalat network. 

  • ivi.imran
  • Posts: 3
  • Join Date: 8 九月 2020

5G is working in saudia with SIM2 & 1 SIM only with July update HK Model.  Network STC

https://imgur.com/32tTZvF

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